You have the following situations:

1 .If you have made transactions from your account or with the debit cards attached to it and you want to see them, just select the account from which you have transacted;

• For each account, under the monthly chart, you can view all transactions, regardless of their status or how they were made. You can also filter transactions to make it easier to find the right one. For details, click/select on the transaction.

2 .If you have made credit card transactions, go to the CARDS section and right swipe until you find your credit card picture.

• Under the card picture you can see all the transactions made with your card, including refunds. For details, click/select on the transaction.

You need to reinstall the Mobile Banking app and activate it again.

You can activate your app yourself by following the steps below:

·       Download the Mobile Banking app to your mobile phone from the App Store, Google Play or AppGallery

·       Open the app and press the Activate Mobile Banking button

·       Enter the first 6 digits of your card (debit or credit), the last 4 digits of your card, the last 4 digits of your PNC, the card PIN and validate your phone number

You will receive an SMS to complete the activation. Define a PIN code of minimum 6 digits This PIN code will be used later, whenever you want to use the application. 

You can send us a message via Online Banking (Internet banking type service) or you can call us at the Info Center at +40 21 200 2020 (normal rate call in Telekom Romania fixed network) or *2020 (normal rate call in Orange, RCS&RDS, Telekom Romania, Vodafone mobile networks), service available 24 hours a day.

If you have a UniCredit card (debit or credit) (Unicredit Bank or UniCredit Consumer Financing SA) and have created a username, you can activate the app yourself by following the steps below:

·       Download the Mobile Banking app  to your mobile phone from the  App Store, Google Play or AppGallery

·       Open the app and press the Activate Mobile Banking button

·       Enter the first 6 digits of your card (debit or credit), the last 4 digits of your card, the last 4 digits of your CNP, the card PIN and validate your phone number

You will receive an SMS to complete the activation. Define a PIN code of minimum 6 digits This PIN code will be used later, whenever you want to use the application.

The Mobile Banking structure is now simplified.

• Loans (mortgage/mortgage or personal loans) can be found in the Accounts section. 
• Credit cards are in the Cards section.

Repayment for credit cards issued by UniCredit Bank or UniCredit Consumer Financing SA can be done very simply using the "Credit Card Repayment" option available in Mobile Banking.

All you have to do is:

• open the Mobile Banking application and enter the „CARDS"
• choose the credit card for which you want to make the refund
• select the „repayment” option
• fill in the amount you want to repay
• check the details and sign the payment with your fingerprint or PIN

We have prepared a tutorial in which you can see the steps you need to do for this operation.

There are two ways to access the payment menu:

-          If you have the Mobile Banking app, click on "NEW PAYMENT" right from the screen before logging in;

-          Click on the PAYMENT button and select the type of payment you want to make.

This tutorial shows you the steps to follow to make a payment via Mobile Banking.

SMS with Mobile Banking activation links are valid for 72 hours.

If you have not succeeded in activating within this period, please contact us at the Info Center: +40 21 200 2020 (normal rate call in Telekom Romania fixed network) or *2020 (normal rate call in Orange, RCS&RDS, Telekom Romania, Vodafone mobile networks), a 24-hour service, to send you another SMS with the activation codes.

If you have a UniCredit Bank or UniCredit Consumer Financing SA card (debit or credit), you can activate the application yourself by following the steps below:

·       Download the Mobile Banking app to your mobile phone from the  App Store, Google Play or AppGallery

·       Open the app and press the Activate Mobile Banking button

·       Enter the first 6 digits of your card (debit or credit), the last 4 digits of your card, the last 4 digits of your CNP, the card PIN and validate your phone number

You will receive an SMS to complete the activation. Define a PIN code of at least 6 digits. This PIN code will be used later, whenever you want to use the application.

1.First of all, you must have the Mobile Banking app installed on your phone;

2.Set your phone to accept this type of alerts

3.Log into Mobile Banking, go to MORE - SETTINGS -> PUSH TRANSACTION NOTIFICATIONS and activate your CARD TRANSACTION NOTIFICATIONS and ACCOUNT TRANSACTION NOTIFICATIONS. In addition, you can also choose the threshold from which to receive notification.

Push notification alerts in the Mobile Banking app are free.

No special settings are required. You must own a device running Android 4.4 or newer / iOS 10 or newer.

Yes. The Mobile Banking app is independent and can be activated separately.

After installation, you can activate the application by entering  

(i) Username or data requested by the Bank within the application (e.g. certain digits of a debit or credit card issued by the Bank and/or certain digits of the personal number and/or other elements), 

(ii) Configuration code, valid for 24 hours, sent by the Bank (a) via SMS message within 2 working days from the date of contracting the service in a UniCredit branch/on the phone or (b) in the Messages menu of Online Banking, if requested via this application and  

(iii) PIN code, a secret identification number defined and entered personally by the Customer/User, which will allow subsequent access to Mobile Banking.

If you do not have a user name, it is necessary to contact us at *2020.

Mobile Banking is a remote access payment tool, through which you can initiate payments, get information about your accounts, manage your accounts, cards and also through the application you can request products/services (such as, but not limited to, opening deposits, savings accounts, etc.).

Mobile Token is a secure electronic application that allows access to Online Banking, with the help of which you access and authorize transactions in Online Banking.

You can tell the difference by the text of the SMS. The message containing the code for Mobile Banking starts with "Download Mobile Banking...". The message containing the code for Mobile Token, starts with "Download Mobile Token...". You don't have to worry about confusing them, the codes are not interchangeable.

It costs nothing! Mobile Banking has zero administration costs.

Your accounts are safe with Mobile Banking, because:

• You have access only from the mobile phone/tablet from which you initialize the application, under conditions of failed authentication, by entering security features such as PIN code, scanning of fingerprint set or facial features, fingerprint reading or facial recognition being performed by the mobile device specific technology.
• Each transaction is authorized/signature by automatic generation of a unique valid security code dynamically linked to certain elements of the payment transaction, such as the amount of the payment transaction/payee; automatic generation of the security code is achieved by entering the security element set in the mobile device; consent for authorization of payment transactions by fingerprint scanning or facial features scanning is valid only for amounts less than or equal to 4,000 LEI.
• The app automatically disconnects after 3 minutes of inactivity.

Yes, to use the app you need Internet access.

The initial installation of the application consumes about 75MB, and the data traffic consumed when using it is very low.

After entering the wrong PIN/Configuration Code/Username 3 times consecutively, the application is deactivated. But you can reactivate it yourself, just by using the data from your UniCredit card, CNP and phone number.  See here how to activate your Mobile Banking.

If you have a debit or credit card issued by UniCredit, you can reset your PIN code by clicking on "Forgot PIN code" on the screen where the PIN code is requested. Then use the data on the card - CNP and phone number - to reactivate the Mobile Banking application.

If you encounter any difficulties, please contact us on *2020.

Activation codes are received by SMS within 2 working days from the date of contracting the service and are valid for 24 hours. If you encounter any difficulties in activating the application, please contact us at *2020.

The application does not activate if the wrong codes are entered, which is why you have to repeat the process. Normally, on Android phones, the activation code is retrieved automatically. On iOS phones, you just need to click on the link in the message.

Mobile Banking activation can be done on the spot, immediately after account opening.

Yes. The app can be used from anywhere in the world. All you need is Internet access.

A payment code is a way to cash money from another person, also a UniCredit Bank customer, without having to send your details to them.

You simply generate a payment code by going to the PAYMENT - SCAN AND PAY - CREATE PAYMENT CODE menus, where you select the account you wish to cash in, the amount you wish to cash in and details of the transaction, if necessary. This code can then be distributed to the payer.

You have two options:

• When setting the PIN, you can activate authentication and signature by fingerprint or facial recognition;
• Later, in the device settings, you can enable/disable signing and authentication with fingerprint or facial recognition.

Assuming the device is working properly, please make sure that the sensor that reads the fingerprint is not dirty or wet.

If the situation persists, please contact us at *2020 and we will investigate the source of the problem. You can always opt for PIN authentication to complete your operation.

The first step is to reinstall it and then activate it.

You can activate Mobile Banking yourself, using your UniCredit card details, CNP and phone number.

If the app is working when you change your phone number, there is no need to reinstall the app.

However, every time you change your personal/contact details, you need to inform us, so that we can update your details with the bank.

Contact details and other personal data can be easily updated via Mobile Banking, without trips to the bank. So, in the "More - My Profile" section, you can update your details:

• Mobile phone number;
• Your e-mail address;
• Identity card details

Please contact us at *2020 to block the Mobile Banking app immediately.  

Yes, you can set up free push notification alerts.

If the payment you wish to cancel is in Lei and still has the status "PENDING", you can access the payment for more details and cancel it by pressing the "DELETE" button.

If the payment you wish to cancel is in foreign currency and still has the status "PENDING", you need to send a cancellation message to the bank, but from the Online Banking application, specifying the payer account, the beneficiary account and the amount transferred.

ATTENTION! Payments that are processed before the message is received by the Bank are exempt from cancellation.

Go to the menu PAYMENTS - TRANSFER BETWEEN YOUR ACCOUNTS - EXCHANGE CURRENCY. You must select the paying account, the receiving account, the amount, the currency and any details, if necessary.

In addition, you can make a currency exchange operation LEI-EUR, LEI-USD, EUR-LEI, USD-LEI via Mobile Banking, at the exchange rate published by BNR LEI-EUR/LEI-USD on the day of the transaction, from Monday to Friday on bank working days, between 13:15 and 14:15, up to a maximum of 1.000 EUR/one transaction/day (equivalent in EUR at the exchange rate of the currency exchange amount).

Go to the menu PAYMENTS - NEW PAYMENT - PAYMENT IN CURRENCY. Select the account from which you wish to make the payment and enter the details required to make the payment.

Go to the menu PAYMENTS - UTILITIES PAYMENT - NEW PAYMENT. Identify the supplier to whom you wish to make a payment and fill in the details required to make the payment.

Opening a savings account can be done from the menu PRODUCTS - OPEN A SAVINGS ACCOUNT, where you must follow the steps described in the application.

Identify the term deposit you wish to cancel, click on the CLOSE DEPOSIT option and sign the request with PIN code/payment/face ID.

In the main screen of the application, there are 4 sections: ACCOUNTS, CARDS, SAVINGS and CREDITS (to the extent that you own products in each category). Also, each of these expands so that viewing and managing them is as easy as possible.

The products you own are automatically linked to the Mobile Banking application.

In case a product is not listed in the application, please contact a UniCredit Bank branch or the Info Center: +40 21 200 2020 (normal rate call in Telekom Romania fixed network) or *2020 (normal rate call in Orange, RCS&RDS, Telekom Romania, Vodafone mobile networks), a 24-hour service.

Through the Mobile Banking app you can generate the details of the payment made as follows: select the transaction from the app, press the SEND PAYMENT button and you can send the payment details to an email address.

Yes. You can set up Direct debit in Lei for suppliers who are partners of the bank. See how to set up a direct debit order.

In both applications you can view the activity/operations on your account.

The templates can be saved after you initiate a payment to a beneficiary. At the end, after authorizing the transfer you will be shown the option to save the template.

Yes. The templates are common for both applications.

If you no longer wish to use Mobile Banking, you can delete the app from your mobile phone at any time, and all access to it will be discontinued. To deactivate the service, you need to go to a UniCredit Bank branch, cancellation is free of charge.

Yes. You need to make sure that you have Roaming activated in order to use that number in Romania. 

In order to reimburse the credit card, you need to select in the application the card for which you want to reimburse. Once selected, under its icon, there is available the REPAY functionality. See this Mobile Banking tutorial for more information.