We offer you multiple ways in which you can get in contact with us. If you wish to contact us regarding an issue or simply for an information, you can opt for one of the categories listed below:


+40 21 200 2020

(regular fee in Telekom Romania landline) or *2020 (regular fee in Telekom Romania, Orange, RCS&RDS, and Vodafone mobile networks).


+40 21 200 2022

Our Customer Service department is available for the following services: 

Private Individuals - support:

  • For setting your PIN code, information regarding ATMs and Self Service machines or other information regarding the Bank's products and services.

For blocking payment instruments at int. 11 - available NON-STOP.

You can directly reach a consultant at int. 12 - available NON-STOP.

Corporate - support for: 

  • Using the BusinessNet application (int. 1211) - available NON-STOP;
  • Using the Multicash application (int. 1212) - Monday-Friday, between 9:00 and 17:30;
  • Using POS devices and payment devices (int. 122)  - Moday-Sunday, between 7:00 and 22:00.

For blocking payment instruments at int. 123 - available NON-STOP

You can directly reach a consultant at int. 124 - available NON-STOP.


For us your opinion is very important, please write your feedback or suggestions in the form below.

Bank identification data:

UniCredit Bank SA : company administered in a two-tier system

Headquarters: Bd. Expozitiei Nr.1F, Sect 1, Bucuresti, Cod Postal 012101, Romania.

Trade Register: J40/7706/1991

Paid-up share capital: 455.219.478,30 RON

Banking Register : RB-PJR-40-011/18.02.1999

ANSPDCP: nr.10964, cod unic de inregistrare 361536


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