Please be advised that UniCredit Bank NEVER requests confidential information by e-mail, electronic forms or other means of Internet communication, related to either your personal accounts or the accounts of the company you represent in relation to the bank, or card numbers, PIN, or user IDs or security codes used in electronic payment applications.
If you receive any type of electronic message requesting such information:
- DO NOT ANSWER the message (e-mails, SMS)
- DO NOT ACCESS any of the links mentioned in the message
- DO NOT GIVE OUT, under any circumstances, your access password, PIN or any other requested information
- URGENTLY CALL +40 21 200 2020 and inform us about the content of the received message or e-mail the message to email@example.com.
In case you have received or you will receive an e-mail or SMS attributed to UniCredit Bank, with a subject such as "Warning / Invoice / Transfer of payment ..." or similar - please check carefully the content and the sender (From: field from the e-mail header) and delete these messages if they do not come from UniCredit, without opening attachments or links. These can affect (infect / virus) your computer or mobile device.
UniCredit Bank does not send such information to its clients, does not urgently request to authenticate or re-verify your account or card, nor does it request payment of invoices or any other services provided in this way.
For any questions you can find us available 24/7 at Info Center - phone +40 21 200 2020 (regular fee in Telekom Romania landline) or * 2020 (regular fee in Orange, RCS&RDS, Telekom Romania and Vodafone mobile networks). Thank you!
Card fraud through the OLX and Whatsapp service platform
Lately, there is more and more discussion about cyber security incidents such as fraud, propagated through the OLX service and through WhatsApp.
Thus, taking advantage of customer trust, there have been attackers who imitate OLX accounts to attract customers to enter personal and banking data on "ghost" sites. The phenomenon is called "phishing" and is the most common fraud in the online environment.
How does it happen?
First, the attackers contact on WhatsApp application a user who has published an announcement for the sale of a product on OLX and declare themselves interested in the purchase. Then, they claim to have made the payment mentioning, however, that in order to complete the transaction and collect the related amount, the seller needs to access a link, where he is asked to enter his card details on which the amount will be transferred. Of course, this is a trap, the attackers stopping any conversation after receiving the card data, and the victims have their money withdrawn from their account.
Recommendations on how you can avoid these fraud attempts:
- Carefully analyze and validate the information received, before clicking on links or attachments from unknown sources. Do not provide anyone with complete card details, along with the transaction validation code (CVV). Anyone with access to this data can use the card at any time to make payments. In addition, you can scan such suspicious links with certain tools available for free online, if you do not have a security solution installed on your device, to avoid malware infection or such phishing attempts.
- Pay attention to the written expression of the interlocutors, as well as to the grammatical correctness of the text. Most of the time, the attackers are not of Romanian origin and use automatic text translation tools to talk to potential victims in their native language.
In case you have fallen into this trap, it is vital to contact UniCredit Bank as soon as possible, in order to block the card and any unauthorized transactions in the account. The card can be blocked both from the Mobile Banking application from UniCredit Bank and at the phone number +40 21 200 2020 (regular fee in Telekom Romania landline), * 2020 (regular fee in Orange, RCS & RDS, Telekom Romania and Vodafone mobile networks), or 0800 888 111 (toll free; phone number available only for locking / unlocking payment instruments / security items).
Afterwards, if you have suffered material damage, you will have to file a complaint with the nearest police station, in order to open an investigation in this regard.
The UniCredit Bank team