The health and well-being of employees and customers is UniCredit Bank’s top priority. Although we are in the context of the state of alert at National level, we guarantee the same level of safety in our activity and we ensures the optimal processing of all operational requests.
In light of the state of emergency over Covid-19 outbreak in Romania, UniCredit Bank took measures to guarantee a national coverage for its banking services, while at the same time protecting the health of both clients and employees.
Notification on payment suspension solutions
There are many ways in which we can be there for someone else. In order for you to be safe, UniCredit is here for you with practical actions to support you.
If you suffered from direct effects of the Covid-19 pandemic in Romania and have difficulties in making payments, you can request the suspension of monthly payments, according to the provisions of OUG 37/2020.
Please go through FAQ’s below with answers that will help you stay up to date and make a plan that suits you for the following period. At the same time, you can also read the conditions you must meet to be able to benefit from payment suspension, as stipulated by OUG 37/2020.
⊸ For what type of loans is the payment suspension applicable and for what period can the payments be suspended?
The suspension of payment obligations towards the Bank, meaning loan payments, interests and fees (“payment suspension”) can be applied for loans backed by real estate mortgage, including Prima Casa, as well as consumer loans. Payment suspension is applied for a period between 1 month and 9 months, according to your application, but it cannot exceed the deadline of 31st December 2020.
⊸ Does the suspension of payment obligations towards the Bank involve a higher total credit cost?
To make it easier for you to make a decision on postponing instalments, we offer you below two representative examples:
1. Mortgage loan/housing loan simulation
Credit balance: 200,000 lei;
Interest rate: 5.79%;
Remaining payment period: 200 months;
Simulation of suspension of instalments for 9, 6 and 3 months.
| MORTGAGE | Without installment suspension |
9 months Installments suspension | 6 months Installments suspension | 3 months Installments suspension |
| Credit balance |
200,000 | 200,000 | 200,000 | 200,000 |
| Number of months to maturity | 200 |
209 | 206 | 203 |
| Interest rate |
5,79% |
5,79% | 5,79% | 5,79% |
| Monthly installment April 2020 | 1,561 |
0 | 0 | 0 |
| Monthly installment after suspension | 1,561 | 1,706 = 1,561 + 145* | 1,658 = 1,561 + 97** | 1,609 = 1,561 + 48*** |
| Total amount to be refunded | 312,231 | 320,916 | 318,021 | 315,126 |
| Amount difference as suspension effect | 0 | 8,685 | 5,790 | 2,895 |
*The 9-month interest, for which the suspension of the instalments has been applied, has a value of 8,685 and will be staggered for 60 months. For 60 months you will pay an increased amount of the monthly payment obligation, at the amount of the monthly rate adding 145 which represents the monthly amount of the interest rate. The duration of the loan will be increased by 9 months.
**The 6-month interest, for which the suspension of the instalments has been applied, has a value of 5,790 and will be staggered for 60 months. For 60 months you will pay an increased amount of the monthly payment obligation, at the amount of the monthly rate adding what represents the monthly amount of the interest rate staggered. The duration of the loan will be increased by 6 months.
***The interest on the 3 months, for which the suspension of instalments was applied, has a value of 2,895 and will be staggered for 60 months. For 60 months you will pay an increased amount of the monthly payment obligation, at the amount of the monthly rate adding 48 which represents the monthly amount of the interest rate. The duration of the loan will be increased by 3 months.
2. Personal loan simulation
Credit balance: 15,000 lei;
Interest rate: 10.00%;
Remaining payment period: 36 months;
Simulation of suspension of instalments for 9, 6 and 3 months.
| PERSONAL LOAN | Without installment suspension | 9 months Installments suspension | 6 months Installments suspension | 3 months Installments suspension |
| Credit balance | 15,000 | 16,125 = 15,000 + 1,125 | 15,750 = 15,000 + 750 | 15,375 = 15,000 + 375 |
| Number of months to maturity | 36 |
45 | 42 | 39 |
| Interest rate | 10,00% |
10,00% | 10,00% | 10,00% |
| Monthly installment April 2020 | 484 |
0 | 0 | 0 |
| Monthly installment after suspension | 484 | 520* | 508** | 496*** |
| Total amount to be refunded | 17,424 | 18,731 | 18,295 | 17,860 |
| Amount difference as suspension effect | 0 | 1,307 | 871 | 436 |
*The 9-month interest, for which the suspension of instalments has been applied, has a value of 1,125 and will be capitalized/added to the credit balance starting January 2021. The duration of the loan will be increased by 9 months.
**The 6-month interest, for which the suspension of instalments has been applied, has a value of 750 and will be capitalized/added to the credit balance starting in October 2020. The duration of the loan will be increased by 6 months.
***The interest on the 3 months, for which the suspension of the instalments was applied, has a value of 375 and will be capitalized/added to the credit balance starting July 2020. The duration of the loan will be increased by 3 months.
⊸ Do I need to go to a Bank office to have my payments suspended?
Although it is possible, you do not need to go to a Bank office to file your application. All you have to do is call us at 021 200 20 80.
⊸ What conditions must be met in order to benefit from payment suspension?
In order to benefit from payment suspension according to OUG 37/2020 you must meet the following criteria:
- • You must have had your revenues affected, directly or indirectly, and/or the revenues of your family (family members meaning persons who are spouses, parents and children, who live and manage household together with the debtor) by the severe circumstances generated by the COVID-19 pandemic compared to the level registered prior to the declaration of the state of emergency and you are unable to observe your payment obligations related to the loan. In order to support this circumstance, you must fill in a statutory declaration.
- • You must file the suspension application until 15th of June 2020.
Also, the loan with regard to which you request the suspension of payments must meet the following conditions:
- It had been granted until the coming into effect of the OUG no. 37/2020 (30.03.2020, inclusively);
- The final due date, specified in the loan agreement, is subsequent to the date of coming into effect of OUG no. 37/2020 (30th March 2020 inclusively);
- The loan had not been declared accelerated prior to the date of 30th March 2020 (inclusively);
- You had no outstanding payments as at 16th March 2020 (inclusively) or the outstanding obligations had been paid until the application date.
Please consider carefully your option of applying for payment suspension and make use of it only if the current circumstances do not allow the observance of obligations. Following the expiry of the suspension period, you will have to pay higher monthly amounts, arising mainly out of the interest incurred throughout the suspension period.
⊸ How does payment suspension work?
- Throughout the suspension period, you will not have to pay the value of the principal, interest and fees related to the loan.
- The duration of the loan can be extended for a period equal to the duration of the suspension of payment obligations, but without exceeding the maximum age limit accepted by the Bank.
- You will resume payments and repayments after the suspension period, according to contractual conditions as amended according to your application approved by the bank, according to legal provisions.
- You will pay the interest for the suspension period as follows:
- in 60 equal monthly payments, starting with the month immediately following the expiry of the suspension period for loans backed with real estate mortgage, including “Prima Casa”
- on a monthly basis, until the maturity of the loan, starting with the month following the suspension period, the interest related to the suspension period being capitalized (added to the principal due) in case of loans without real estate security, with return in monthly payments.
⊸ Can I also apply for the postponement of life insurance payments?
No. Throughout the suspension period, you must continue to pay the other costs related to the loan, as specified in the loan agreement (e.g., according to the loan type: life insurance premiums, real estate insurance premiums, real estate revaluation costs, taxes related to the registration/amendment/deletion of entries in the National Real Estate Records etc.).
⊸ When do I get an answer to my application?
You will receive a notification within 15 days following the date when your application is filed by means of a recorded phone call at the number above or from the date of receipt via e-mail or at our offices.
You can enter data and send us via e-mail at infocenter@unicredit.ro the ENCLOSED form and we will contact you in the shortest possible time.
Branch Working Hours
Other support measures for clients
Contact us at 021 200 20 80 and find out how UniCredit Bank can assist you in this times, when all of us concentrate only on things that matter.
UniCredit is working actively to ensure essential banking services are available through remote channels. Our clients can retrieve all relevant information on products and services and perform all main banking activities in a simple, fast and secure way through multiple remote channels including: Mobile and Online Banking, for individuals, Business Mobile and BusinessNet for companies.
Protection measures when you visit us in one of our branches
Following closely the authorities’ recommendations and, at the same time, the safety standards established within UniCredit Group at a Pan-European level, we have adjusted the recommendations and rules related to the interaction with the bank, that we kindly ask you to respect when you go to one of our branches:
Enter our branches only if it is not crowded. If more than 3-5 people are inside, we will kindly ask you to wait at the entrance. Please follow our staff instructions.
When entering the branch, as well as during your presence at the location, you must wear a protective mask.
Inside the branch, but also when you wait outside for entering, keep a safe distance of at least 2 meters from other people around you. Please keep the same rules regarding the safety distance in the area with non-stop access, where ATM and BNA terminals are available. Operations can only be performed by one person at each terminal.
Upon entering the branch, a UniCredit Bank employee will measure your body temperature and the access to the location is allowed only if the temperature does not exceed 37.3ºC. We use adequate means to measure the temperature, without body contact, and UniCredit Bank does not store the results in any way. Find here details on the processing of personal data.
Limit as much as possible using cash. Pay contactless or with your phone as much as you can.
We kindly ask you to follow closely the recommendations of the authorities regarding preventing the infection with Coronavirus (Covid-19).
UniCredit has adapted its flexible working policy to support employees, whilst guaranteeing business continuity for its customers. We encourage colleagues to rely on alternative work solutions such as remote working – where possible – for those who work in headquarters and main buildings located in towns where public institutions have announced closures.
We are working hard to increase remote working options. In alternative, managers can approve paid leave (for example, if remote working is not possible and / or the colleague has childcare issues – for dependents under 18 – because schools are closed).
Central offices remain open with reduced team sizes, for business critical functions only.
Given the current public health situation, the following Group-wide business travel restrictions have been put in place:
• travel ban from/to and within any country in Europe
• travel ban from/to and within Asia
We have also enforced restrictions in domestic travel, which is permitted only when business essential and with the explicit authorization of the employee’s line manager
For its entire branch network, UniCredit took measures to protect both employees and clients of the potential spread of Coronavirus:
•Reduced banking hours with the clients for a part of the branches;
•The distribution of kits to prevent contagion where necessary and the installation of plexiglass separator panels;
•UniCredit Bank kindly asks the clients that visit our branches to follow staff’s indications regarding branch access and safety rules, once inside (for example, to keep a distance of at least 1.5 meters from others);
•Protocols regarding safety and health were activated, maintaining at the same time a close monitoring over the evolution of the situation;
•The employees were advised to follow the recommendations announced by the local authorities;
•The continuous communication of the safety measures to employees.
"One UniCredit" is the new digital platform where UniCredit employees can find relevant information.
UniCredit donates 120.000 EUR for the acquisition of mechanical ventilation devices for two hospitals in Bucharest and other medical needs
In the light of the national state of emergency generated by COVID-19 pandemic, UniCredit Bank will donate 120.000 euro to Zi de Bine Association, for the acquisition of two high-performance mechanical ventilation devices and other medical needs identified.
The two mechanical ventilation devices will be distributed by the association in two hospitals, depending on the needs and will be useful for the long term treatment of patients with acute respiratory failure. In addition, other medical needs generated by the COVID-19 pandemic, as identified together with the hospitals, will be covered by the donation made by UniCredit Bank.
„In times like these, it is important to stay together acting for the things that really matter. We are facing a collective challenge and the health of people is the top priority we all have. We decided that the best way to address this urgent need is by supporting the medical system provide vital care for the most affected” declared Răsvan Radu, CEO UniCredit Bank.
This donation made by UniCredit Bank follows regional efforts - in Italy, the bank donated over 2 million euro for medical and protection equipment, research and patient care and in Germany, HypoVereinsbank has acquired two ventilators for hospitals in rural areas and supported nationwide active organizations with a total donation of EUR 100,000 for the purchase of respiratory masks, disinfectants and food for people in need.
Read about initiatives of other countries within UniCredit Group