In the context of the restrictive measures adopted by the Government to combat the effects of the Covid-19 pandemic, UniCredit Bank considers, as always, the responsibility to its customers to ensure their continuous access to banking services and products, as well as to their safety and health. Thus, during the period in which these measures are implemented:
- Customers' access to the bank's branches is not conditioned by the presentation of the vaccination certificate.
- We ensure the same conditions of safety and sanitary protection in all UniCredit Bank units, by disinfecting the spaces, wearing the mask and social distancing.
- For additional protection, we encourage customers to use their bank card and our digital channels, Mobile Banking and Online Banking.
In light of the state of alert over Covid-19 outbreak in Romania, UniCredit Bank took measures to guarantee a national coverage for its banking services, while at the same time protecting the health of both clients and employees.
Following the publishing of GEO no. 37/2020, amended by GEO no. 227/2020 dated 31.12.2020 regarding the facilities for loans granted by credit institutions and non-banking financial institutions to certain categories of debtors, in case you want to leave us your contact details to be called by us to record a request for postponement of payments, please fill in the data here.
Branch Working Hours
Other support measures for clients
Contact us at 021 200 20 80 and find out how UniCredit Bank can assist you in this times, when all of us concentrate only on things that matter.
UniCredit is working actively to ensure essential banking services are available through remote channels. Our clients can retrieve all relevant information on products and services and perform all main banking activities in a simple, fast and secure way through multiple remote channels including: Mobile and Online Banking, for individuals, Business Mobile and BusinessNet for companies.
Protection measures when you visit us in one of our branches
Following closely the authorities’ recommendations and, at the same time, the safety standards established within UniCredit Group at a Pan-European level, we have adjusted the recommendations and rules related to the interaction with the bank, that we kindly ask you to respect when you go to one of our branches:
Enter our branches only if it is not crowded. If more than 3-5 people are inside, we will kindly ask you to wait at the entrance. Please follow our staff instructions.
When entering the branch, as well as during your presence at the location, you must wear a protective mask.
Inside the branch, but also when you wait outside for entering, keep a safe distance of at least 2 meters from other people around you. Please keep the same rules regarding the safety distance in the area with non-stop access, where ATM and BNA terminals are available. Operations can only be performed by one person at each terminal.
Upon entering the branch, a UniCredit Bank employee will measure your body temperature and the access to the location is allowed only if the temperature does not exceed 37.3ºC. We use adequate means to measure the temperature, without body contact, and UniCredit Bank does not store the results in any way. Find here details on the processing of personal data.
Limit as much as possible using cash. Pay contactless or with your phone as much as you can.
We kindly ask you to follow closely the recommendations of the authorities regarding preventing the infection with Coronavirus (Covid-19).
UniCredit has adapted its flexible working policy to support employees, whilst guaranteeing business continuity for its customers. We encourage colleagues to rely on alternative work solutions such as remote working – where possible – for those who work in headquarters and main buildings located in towns where public institutions have announced closures.
We are working hard to increase remote working options. In alternative, managers can approve paid leave (for example, if remote working is not possible and / or the colleague has childcare issues – for dependents under 18 – because schools are closed).
Central offices remain open with reduced team sizes, for business critical functions only.
Given the current public health situation, the following Group-wide business travel restrictions have been put in place:
• travel ban from/to and within any country in Europe
• travel ban from/to and within Asia
We have also enforced restrictions in domestic travel, which is permitted only when business essential and with the explicit authorization of the employee’s line manager
For its entire branch network, UniCredit took measures to protect both employees and clients of the potential spread of Coronavirus:
•Reduced banking hours with the clients for a part of the branches;
•The distribution of kits to prevent contagion where necessary and the installation of plexiglass separator panels;
•UniCredit Bank kindly asks the clients that visit our branches to follow staff’s indications regarding branch access and safety rules, once inside (for example, to keep a distance of at least 1.5 meters from others);
•Protocols regarding safety and health were activated, maintaining at the same time a close monitoring over the evolution of the situation;
•The employees were advised to follow the recommendations announced by the local authorities;
•The continuous communication of the safety measures to employees.
"One UniCredit" is the new digital platform where UniCredit employees can find relevant information.
UniCredit donates 120.000 EUR for the acquisition of mechanical ventilation devices for two hospitals in Bucharest and other medical needs
In the light of the national state of emergency generated by COVID-19 pandemic, UniCredit Bank will donate 120.000 euro to Zi de Bine Association, for the acquisition of two high-performance mechanical ventilation devices and other medical needs identified.
The two mechanical ventilation devices will be distributed by the association in two hospitals, depending on the needs and will be useful for the long term treatment of patients with acute respiratory failure. In addition, other medical needs generated by the COVID-19 pandemic, as identified together with the hospitals, will be covered by the donation made by UniCredit Bank.
„In times like these, it is important to stay together acting for the things that really matter. We are facing a collective challenge and the health of people is the top priority we all have. We decided that the best way to address this urgent need is by supporting the medical system provide vital care for the most affected” declared Răsvan Radu, CEO UniCredit Bank.
This donation made by UniCredit Bank follows regional efforts - in Italy, the bank donated over 2 million euro for medical and protection equipment, research and patient care and in Germany, HypoVereinsbank has acquired two ventilators for hospitals in rural areas and supported nationwide active organizations with a total donation of EUR 100,000 for the purchase of respiratory masks, disinfectants and food for people in need.
Read about initiatives of other countries within UniCredit Group