23.03.2020
The health and well-being of customers and employees is UniCredit's top priority.In light of the state of emergency over Covid-19 outbreak in Romania, UniCredit Bank provides specially tailored support measures for the affected clients.
UniCredit is working actively to ensure essential banking services are available through remote channels. Our clients can retrieve all relevant information on products and services and perform all main banking activities in a simple, fast and secure way through multiple remote channels including: Mobile and Online Banking (with zero costs), for individuals, BusinessNet for companies.
At the same time, the bank will implement a set of measures meant to support the clients during this difficult period, which could upon private individual clients request and based on each concrete situation also include postponement of the instalments.
Therefore, customers going through such difficult period can contact UniCredit at 021.200.20.80, from Monday to Friday, between 9.00-17.00.Upon customers’ request, for SMEs that a loan with the Bank that are temporarily impacted by Covid-19, we have implemented a fast flow decision process in order to find quickly the most appropriate solution for our clients.
As the health authorities’ indications are to limit interactions with other people to those that are strictly necessary, the Bank strongly recommends its clients to use the remote channels available, pay through Apple Pay feature or Contactless Cards and avoid cash as much as possible.
Still, in case they need to withdraw cash, starting 18 of March, all UniCredit clients will benefit of free of charge ATM withdrawals to all national ATM network (including non-UniCredit ATMs), effective for all holders of debit cards issued by the bank.
“We want to help our clients focus on what really matters to them in this difficult period and make their health and safety the main priority.
Therefore, we encourage everybody to primarily use the remote channels of the bank - Mobile and Online Banking (with zero costs) for private individuals or BusinessNet for companies – and also to access the solutions we offer if they are temporarily impacted by Covid-19 situation.
As a bank with strong European roots always supporting the local economy, we also strive to take all reasonable actions to help companies, evaluating their individual situations, in order to support them through this unsettled period”, Rasvan Radu, CEO.
The Bank will continue to actively monitor the situation, always act in everyone's best interests and do the right thing vis-a-vis all its stakeholders
