About UniCredit people
Over 147,000 employees. 17 countries. One top European bank.
UniCredit Bank is part of UniCredit Group, powerful banking group in which more than 147,000 people from 17 countries have one single mission. For us, the most important objective is to build together a workplace where we can offer sustainable value for our clients.
We encourage diversity; our activity takes place in a multicultural environment that favors idea exchange.
We are a team of almost 3,000 colleagues and the age average of only 36 years old defines our dynamic work.
One of our priorities is employee career development through a number of ways:
- Access to national or international jobs within the UniCredit Group;
- Development programs and customized trainings according to each employee's own career path;
- Actively involving direct managers in identiying and developing each employee's potential, thus raising employee motivation level.
UniCredit Bank is certified, for the third year in a row, Top Employer Romania 2015 and Top Employers Europe 2015 by the Corporate Research Foundation (CRF), independent research institute for the human resources standards and working conditions in European companies. More details here.
Also, since 2010, the bank is ACCA Approved Employer certified by Association of Chartered Certified Accountants (ACCA), the most important international professional association in financial area. The two international distinctions put as in a select group of companies that demonstrate their appreciation for the employees and their involvement in human resources development at the highest European standards. They are a remarkable recognition for our recruiting, development and promotion activity for the best professionals in the field, a long term objective for our company.
Our competence model
We know that in order to be successful, it's important to adapt to the external environment through specific actions that will help us achieve excellence in all the things we do, specially satisfying our clients' needs.
Therefore, we have five crucial funadments aimed at achieving success and maintaining top bank status.
Our competence model represents the framework for daily activity: it guides us in the way we make decisions and in the way we identify solutions.
This is adapted according to our activity and is used to pinpoint the behaviors that UniCredit expects from it's employees in order to achieve strategic objectives.
Permanent care for our client - In a challenging economic context, we differentiate ourselves by offering high quality services to our customers. For this, we place the customer in the center of our business and we focus constantly on having an efficient relationship and on anticipating and understanding his/her needs.
Discipline – Discipline and a common sense of priority help us act in the same direction and deliver competitive services. Once taken, decisions are immediately implemented in order to obtain the best results.
Cooperation and synergy - We are aware that the European size of our group is an essential attribute and that diversity is one of our top values. That is why we are constantly simplifying the relationships between our divisions, countries, and designated group lines, in order to fully exploit our potential, thus improving business opportunities.
Risk management – We have a proactive approach rather than a reactive one in risk evaluation, client expectations management, and improving response time as an essential element for our success in the future. We are all risk managers in order to guarantee and ensure our name on the banking market.
Developing the people and the company – We permanently adapt our products and services to support the changes demanded by our clients' needs. Our leaders are role models and career mentors for our employees, always looking out for employee motivation to adapt to change.
Global Job Model
“Global Job Model” is an integrated part of our structure that aims at simplifying our organization and that helps develop employees within the group. It represents a description of all job vacancies; the model uses a common language, thus facilitating a clear understanding of key tasks, responsibilities, and necessary competences, helping employees understand where they are in the organization structure and making them easily identifiable.
Global Job Model consists of:
- A job catalogue at group level - standard framework for all competence lines in the countries where UniCredit is present, thus creating a common language for defining the roles and responsibilities;
- A job classification by seniority - devided in two levels that help evaluate and categorize jobs within the organizational structure.
Learning is an experience that takes place throughout our entire life, essential for personal and professional growth. Within UniCredit Bank, we offer our employees various learning instruments and opportunities to develop their careers, taking into consideration their needs.
Together with our specialists, we create and deliver technical courses that address our employees’ needs for technical knowledge development.
Soft skills courses
These are courses meant for personal development that complete the required technical skills. The soft skills curricula is diverse, so it will cover a wide range of necessary day-to-day abilities.
Managerial programs and initiatives
One of our objectives is to build and develop a management culture in UniCredit Bank. Therefore, it’s a priority for us to develop the managerial and leadership abilities of current managers, as well as to train the potential managers.
UniQuest is the Group's international talent development program designed to identify and develop young professionals coming from all across UniCredit Group. The program represents a “journey of innovation and learning” in which attendees have to manage and finalize real business projects, thus developing their leadership skills and gaining a broad perspective of the business.
Mentoring is a developmental relationship where the "Mentor" (an experienced employee, empathic and with a good reputation) provides the "Mentee" with guidance in making significant career transitions by broadening the Mentee's knowledge, perspectives and mindset.
Coaching is a flexible process where the “Coach” supports the “Coachee” (the beneficiary of the entire process) to get to know and understand himself/herself better, to examine his/her values and motivation, as well as to identify solutions to his/her personal or professional issues. The objective is to guide the Coachee to perform at his/her maximum efficiency level, while taking into consideration the Coachee’s potential, abilities and attitude, overcoming possible obstacles.
The Red Library represents a place dedicated to individual study, where our colleagues have access to books from various domains: economics, communication, coaching, personal growth, leadership and management. Also audio books are available.
The online learning platform offers our colleagues both technical and soft skills courses from various domains, for different training levels.
Externally, we wish to be considered a trustworthy company.
Internally, we wish that our employees can identify themselves with the company’s values. Also, we want to create a remarkable working environment.
Therefore, we commit to different activities and projects in order to encourage a conduct in line with our values, as well as to create a transparent working environment that will encourage our colleagues’ professional development and a correct evaluation of their performances.
We consider that the work environment is a natural part of our life and only when we are happy with the quality of our professional life we can achieve a maximum potential, both professional and personal. This is why we are trying to find new ways of including challenging, funny and meaningful activities, such as:
- Sports events;
- Personal development workshops, in partnership with specialists in different domains;
- Healthcare events that promote a healthy way of living;
- Beauty events.
Every opinion counts
Periodically we collect our colleagues’ feedback to make sure that we are on the right path in creating a remarkable work environment.
“People survey” is the survey that takes place in all of UniCredit Group’s entities. This survey is the main pillar in the Group’s initiative to hear out our employees’ opinions on subjects such as: leadership, clarity of objectives, training and development, collaboration and reputation. The results help us identify the opportunities of improving our workplace, as well as to implement actual measures.
Our colleagues’ commitment level has constantly improved over the last 4 years, reaching a top level on the banking market.
With a presence in 17 European countries, we pride ourselves of being a true European bank that promotes an international and diverse culture. This diversity is the basis of our innovation, thus creating an added value for our customers and colleagues. At the same time, we encourage international cooperation and diversity through numerous programs that not only highlight UniCredit’s fundamental values and Competence Model, but also help create future leaders and UniCredit ambassadors.
UniCredit Group has more than 147,000 employees in all of the 50 countries in which it is present, out of which 17 countries have full banking services.
A Global Mobility program is implemented at Group level. The program supports both colleagues that work outside of their home countries, as well as colleagues that are involved in international activities. The program enables the relocation of employees along with their families through specially developed ways, so that they will fully enjoy the international experience.
Starting from our Group’s international characteristic, we chose to focus our efforts towards promoting a culture of inclusion. This means to value diversity by making sure at the same time that every employee has the possibility to reach his/her full potential.